... through focused, efficient and effective assessment of your organization and the people you employ!
What type of employees does your organization hire for customer service? Do they like dealing with people? Are they tactful? Do they listen well? These behaviors are paramount in any organization that promotes good customer service, and the keys to this particular kingdom are hiring the right people and retaining the ones that meet your high standards.
Poor customer service costs your company dearly. Worldwide, up to two-thirds of all customers leave due to poor customer service. Every customer service encounter has the potential to gain repeat business or drive it away.
Here we are entering the worst recession in more than 30 years, reading about layoffs, downsizing, and restructuring in almost every industry. So why would we start our 2009 newsletter with a discussion about the need to focus on recruiting? Well, contrary to what many may believe, even in times of job reductions recruiting must take a top priority. Here are five good reasons:
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