... through focused, efficient and effective assessment of your organization and the people you employ!
1. Conventional wisdom says that upset customers tell eight to ten people if they were unhappy about a company's poor customer service. Now they can tell eight to 10 million or more because of
True or false? All employees should flex their customer service muscles, even those who do not wear the job title.
f anything strikes fear in the heart of a business owner who is proud of his company's customer service, it's the unhappy customer telling others how displeased he is. The old adage was that one person upset by Company X's treatment told an average of eight to ten friends. Then those people told even more, and before long, maybe one hundred people knew of the bad experience at Company X
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